CapBack Licensee Solutions Pty Ltd (‘CapBack’) is committed to providing you with the highest levels of client service. We recognise that your privacy is very important to you. This policy sets out how we manage your personal information, in accordance with the Privacy Act 1988 and the Australian Privacy Principles. Further information on privacy in Australia may be obtained by visiting the website of the Office of the Australian Information Commissioner (‘OAIC’) at www.oaic.gov.au.
We encourage you to check our website regularly for any updates to our Privacy Policy: www.capback.com.au.
When you enquire about or obtain a product or service offered by CapBack, we collect information that is reasonably necessary for us to be able to provide you with those products or services. The kind of information we hold may vary depending on our interaction with you and may include:
In this paragraph, references to “you” or “your” also includes individuals associated with your business such as directors and compliance officers.
CapBack collects personal information directly from you or from third parties (such as our referral or commercial partners or publicly available information) to provide services to you. You have the right to refuse to provide information about you however, where you choose not to provide us with the information we request, we may not be able to provide you with services that you have requested from us, and we may elect to terminate any arrangements we may have with you. Importantly, if you provide inaccurate or incomplete information to us, you risk obtaining services that may not be appropriate or suitable for your needs.
Primarily, your personal information is used by CapBack to provide products and services to you. We may also use the information for the secondary purpose of:
From time to time, we may provide you with direct marketing material. If, at any time, you do not wish to receive this information any further, you may contact us with this request. We will endeavour to meet your request within 2 weeks. We maintain a Register for those entities not wanting direct marketing material.
In line with modern business practices common to many financial institutions and to meet your specific needs, we may disclose your personal information to the following organisations:
Your personal information will be disclosed to CapBack staff members and colleagues located in Australia and the Philippines. In most cases the information will be disclosed in the course of our monitoring and supervision activities and in order for us to provide you with a product or service. These activities are requirements under the Corporations Act 2001 but in some cases the disclosure may also be for advice preparation and/or administrative purposes.
If we disclose your personal information to overseas recipients we will take all reasonable steps to ensure that they comply with any relevant Australian Privacy Principles (‘APPs’). We will also seek your informed consent prior to disclosing your information overseas.
Please be aware that if the overseas recipient of the information breaches the APPs, redress under the Australian Privacy legislation directly against that overseas recipient may not be available. The overseas recipient may also be subject to a foreign law that could compel the disclosure of your information to a third party, such as an overseas government authority.
We keep your personal information in your physical client files or electronically. These files are accessible to authorised personnel only and are appropriately secured and subject to confidentiality requirements.
It is a legislative requirement that we keep all personal information and records for a period of 7 years. Should you cease to be a client of ours, we will maintain your personal information on or off site in a secure manner for 7 years or longer. After this, the information will be securely destroyed.
CapBack takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up to date. To ensure we can maintain this level of accuracy and completeness, we recommend that you:
If you provide inaccurate or incomplete information we may not be able to provide you with the products or services you are seeking.
You may request access to the personal information we hold about you and we will respond within a reasonable period after the request is made. If charges are applicable in providing access to you, we will disclose these charges to you prior to providing you with the information.
Some exceptions exist where we will not provide you with access to your personal information if:
Should we refuse you access to your personal information, we will provide you with a written explanation for that refusal. You have the right to make a complaint if you disagree with our decisions about these matters (see below).
Although in certain circumstances we are required to collect government identifiers such as your Australian Business Number and your Australian financial services licence number, we do not use or disclose this information other than when required or authorised by law or unless you have voluntarily consented to disclose this information to any third party.
You can deal with us anonymously where it is lawful and practicable to do so. For example, if you telephone requesting our postal address.
CapBack’s website may provide links to third party websites. The use of your information by these third-party sites is not within our control and we do not accept responsibility for the conduct of these organisations. Other websites are not subject to our privacy standards. You will need to contact or review those websites directly to ascertain their privacy policies.
You may register with us to receive newsletters and other information. By doing so, your name and email address will be collected and stored on our database. We take care to ensure that the personal information you give us on our website is protected. For example, our website has electronic security systems in place, including the use of firewalls and data encryption.
If you do not wish to receive any further information from us or you wish to update your registration details, please email your request to us. We will endeavour to meet your request within 5 working days.
Our website utilises cookies to provide you with a better user experience. Cookies also allow us to identify your browser while you are using our site – they do not identify you. If you do not wish to receive cookies, you can instruct your web browser to refuse them.
Please contact our Privacy Officer on 03 8622 0700 or email [email protected] if you wish to complain about a breach of the APP or disagree with a decision that we have made about our Privacy Policy. To enable us to understand and deal with your complaint efficiently, you should set out a brief description of your privacy problem, the reason for your complaint and what action or remedy you are seeking from us. Your complaint will be investigated and responded to within 30 days. If you are not satisfied with the outcome of your complaint, you are entitled to contact the Office of the Australian Information Commissioner.
Version 1.0 November 2025
CapBack Licensee Solutions Pty Ltd | ABN 19 690 915 309
Level 1, 607 Bourke Street, Melbourne VIC 3000 | Office: (03) 8622 0789 | Email: [email protected] | www.capback.com.au